$3000. shed, paint is crumbling...what to do? Here's the deal: We ordered a shed to be custom built for us...
Here's the deal:
We ordered a shed to be custom built for us from a reputable garden center. They own their sheds built in PA and after they are sent to the location and then deliver to us. The man called and said the shed have arrived, so we decided to drive down and hold a look at it. We went to the garden center and I notice that some paint was blistering on the hinges and top vent and that there be some very discernible glue around one of the window. This shed wasn't cheap and since we had it custom built I have expected better quality than this. I suggest that they should do something to fix this or at least knock the price down for a moment. I don't want to be a jerk in the region of it, but is there a opening that I can tactfully address this situation? What would you do?
Even though these appear to be "cosmetic" problems, the shed is brand new, and should look nice.
Address your complaints to the customer service dept , supply them with a DETAILED index (keep a carbon copy for yourself) and tell them you will NOT adopt delivery of the shed contained by it's present condition.
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If you are willing to fix things youself, resolve in mortgage what it will cost you (in time & materials) so you can decide what a proper discount would be.
Make an bestow to accept a discount on the shed within exchange for you fixing the problems yourself.
If they will not fix things and their discount offer is smaller amount then what you discern is fair, cry off to accept the shed.
I'd bring the sales party out to look at the shed and let them know that crumbling paint and conspicuous glue are not adjectives. I would insist that these two problems be fixed before you clutch delivery.
You can stand your ground and still be firm and polite more or less it.
"No. I'm not taking delivery until these problems are fixed."
Answers: Take pictures, rob pictures, take pictures!!! Then I would communicate to the salesman that you dealt near. You must have signed a contract, yes? Read the fine print and see how you can dispute the charge (I hope you used a credit card, they work great for disputes).If the salesman doesn't want to aid or you feel isn't helping you, progress higher up the stepladder. I work in retail, and they should be capable of help you fix this problem.
Best of luck,
CathyH
dont buy it