Small dent surrounded by unknown current fridge, who fixes? I bought a side by side fridge from an online store and...

I bought a side by side fridge from an online store and it was deliver by homedirectusa. When it came, within was a small ding on the right front panel door. I signed past its sell-by date but made a note of it. Delivery guy said hot tub would just furnish me a new door? Who is responsible for the small ding and will i return with a new door or would it in recent times be fixed by a service technician? I can't return it because there isn't even a box because it be white glove service. What do you think will transpire? No one is opened on the weekend.
Answers:    I would expect this to be a long drawn out issue. If you move about to to homedirect.com website they indicate that they have a toll free number for customers. I would hail as and document time dates and name of all that you hold contact with. When you purchase appliances this mode you give up personal contact next to a sales associate. The installers should hold noted damage beforehand loading it on the truck and notified Whirlpool or the broker immediately. Since HomeDirect claims to hold padded trucks,,,nearby may be some issue as to when or where the disrupt occurred. Meanwhile expect numerous phone call. Best thing would be for the conferral service to bring a new element and let them buy and sell with Whirlpool. I hope I am wrong,,,Happy Holidays anyway...
When you received the fridge, it should hold come with a booklet, that explains the setup, features and maintanence of your fridge. It will chronicle also the phone numbers for whirlpool, yes if is fresh it is under warranty and they will fix it for free.