Problems beside my sofa? we bought a sofa from land of leather and it have started...

we bought a sofa from land of leather and it have started to peel close at hand the top on only one side.Land of leather sent someone out and when they get back to us they said it be oils from skin.As we sit contained by different positions and on other sofa and this has not happen there,later we don't know how that is possible, but domain of leather will not repair or exchange it even though it is under guarantee.Has anyone else have this problem and want did you do about it-what can we do just about it thankyou.
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Answers:    This could be to do with body oil but it doesn't alter the fact that they should be dealing near it.

Call the AMU (Association of Master Upholsterers) and they will be able to hand over you your legal rights past you go posterior to Land of Leather.

Sometimes with these big stores they simply try to receive rid of you and you have to sway in nearby and fight your corner.
Arm yourself beside all the information you can.

You can email photos through to LTT who will also look at the problem for you.
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Try using a soft leather cleaner, most leather stores should own something available. In either a spray or a tin of cream. This will minister to keep the sofa soft and support keep it from blistering any further. You could also try mink oil, though start out near it on a patch that is sort of hidden. mink grease will help condition the leather which is really what you are looking for.